1. Who is responsible for your personal data


This Privacy Notice explains how LUXHUB SA (“LUXHUB”, “we”, “us” or ”our”) collects, uses, shares and otherwise processes your Personal Data in connection with your relationship with us as a client, Third-Party Provider (TPP), acting for a client or TPP, or being generally interested in our services, in accordance with applicable data privacy laws and the General Data Protection Regulation 2016/679 (“GDPR”) which is applicable as of 25 May 2018.

We control the ways your Personal Data are collected and the purposes for which we use your Personal Data acting as “data controller” for the purposes of the GDPR.

2. Personal data we collect about you


When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details or information on how you interact with us.

We will process your Personal Data if and to the extent applicable law provides a lawful basis for us to do so. We will therefore process your Personal Data only:

  1. if you have consented to us doing so
  2. if we need it to perform the contract we have entered into with you, or
  3. if we need it to comply with a legal obligation, or
  4. if we (or a third party) have a legitimate interest which is not overridden by your interests or fundamental rights and freedoms. Such legitimate interests will be the provision of services by us, administrative or operational processes and direct marketing.


Categories of data we collect

Data category


Personal identification data

·         Name and surname

·         Title

·         Postal and/or e-mail address

·         Phone numbers

·         Date of birth

·         Salutation (Mr / Mrs / Ms)

Professional information

·         Job title

·         Department and name of organization

·         Professional postal and/or e-mail address

·         Professional phone numbers



Sensitive personal data

In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin or conviction of criminal offences. Such information is considered “sensitive personal data” under the GDPR. We only collect this information in the case you have given your explicit consent, it is necessary according to legal obligations, or you have deliberately made it public.

By providing any sensitive personal data you explicitly agree that we may collect and use it in order to provide our services and in accordance with this Privacy Notice.

If you do not allow us to process any sensitive personal data, this may lead to us being unable to provide all or parts of the services that you have requested from us.

3. How and why we use your Personal Data


We use your Personal Data for the following purposes:

  • To provide our services to you
  • To communicate with you and manage our relationship with you
  • To personalize and improve your user experience
  • To improve our services, fulfil our administrative purposes and protect our business interests
  • To comply with our legal obligations

We will only use your Personal Data for the purposes for which we collected it and which we informed you about, unless we reasonably consider that we need to use it for another reason which is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


4. Your rights in relation to your Personal Data


Under the GDPR you have rights as an individual which you can exercise under certain circumstances in relation to your Personal Data that we hold. These rights are to:

  • request access to your Personal Data (commonly known as a “data subject access request”) and request certain information in relation to its processing;
  • request rectification of your Personal Data;
  • request the erasure of your Personal Data;
  • request the restriction of processing of your Personal Data;
  • object to the processing of your Personal Data.

If you want to exercise one of these rights please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

You also have the right to lodge a complaint at any time with the National Commission for Data Protection (“CNPD”), the Luxembourg supervisory authority for data protection issues, or, as the case may be, any other competent supervisory authority of an EU member state.


5. Security of your Personal Data


We are committed to taking appropriate technical and organisational measures to protect your Personal Data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

With the exception of data collected by Google Analytics (4.1), all your Personal Data in electronic format will be stored within the European Union. Any Personal Data in physical form will be kept in a secure location at our premises in Luxembourg.

6. Retention period


We will only retain your Personal Data for as long as we need it in order to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

In some circumstances we may anonymise your Personal Data so that it can no longer be associated with you, in which case it is no longer considered as Personal Data. Upon expiry of the applicable retention period we will securely destroy your Personal Data in accordance with applicable laws and regulations.

7. Sharing your Personal Data


Please note that we may use or disclose Personal Data if we are required by law to do so or if we reasonably believe that use or disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.


8. Cookies


What are cookies? 

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.


How do we use cookies? 

There are several types of cookies you can find on this site:

  • Cookies which are installed on your device by LUXHUB (“first-party cookies”)
  • Cookies which are installed on your device by another website (“third-party cookies”). For example, this could be a cookie which was installed for website analysis purposes in order to provide us with information about the number of visitors to our site, or cookies created by the CAPTCHA functionality to improve our site security.
  • “Permanent cookies” remain on your device even when you close your Internet browser. They are activated whenever you visit the site. For example, a “permanent cookie” can be used to remember your login credentials, so that you will not need to re-enter them every time you visit the page in question.
  • “Session cookies,” on the other hand, are not saved permanently, and are normally used to improve site operability, e.g. by allowing a user to switch from one page to the next without having to log in again. All session cookies will be deleted from your computer when you close your browser.

Enabling these cookies is not strictly necessary for our site to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.


How to control cookies? 

You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

To manage your cookies you can visit the help page of your web browser:

9. Fees


You will in general not have to pay a fee to exercise any of your individual rights mentioned in this Privacy Notice. However, we may charge a reasonable fee if your request to exercise your individual rights is manifestly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

10. Updates to our Privacy Notice


We reserve the right to update this privacy notice at any time, and we will make an updated copy of such privacy notice publicly available.

11. Contact information


If you have any concerns or require any further information, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or send your request to the following address:



153-155 rue du Kiem

L-8030 Strassen